Call us:

+359 2 851 99 99

Write us:

office@totalins.eu

Visit us:

25A Cherni Vrah Blvd.

Useful

Useful information

Our Services

Professional insurance advice
Suitable insurance options and solutions
Full coverage for all types of insurance
Individual solutions and a personalized approach for each client
24/7 contact for assistance in case of a claim
Full support in filing a claim
In case of road incidents – In the event of a road accident, Total Ins can provide transportation services to its clients.
Assistance with leasing procedures – Total Ins collaborates with leading leasing companies and assists its clients with filling out leasing documents and other procedures.
Special services for loyal clients

In Case of a Claim

Unfortunately, unpleasant events can happen at any time. To minimize their impact, Total Ins advises you to follow the instructions below. We hope these guidelines help you avoid incidents involving your insured property or yourself. However, if an incident does occur, your reaction from the moment it happens is crucial. We will be happy if we can assist you!

Do not leave or forget your keys and documents in the vehicle.
– If you lose or have your locking device, remote control, registration certificate, or license plates stolen, immediately notify the Traffic Police (KAT) and obtain an official report. Inform your insurer within 24 hours.

In Case of a Minor Road Accident (Light Traffic Incident)
– Immediately call the Traffic Police (KAT) at 166 or 112 and request their presence at the scene.
– If KAT refuses to come, notify your insurer immediately for further instructions.
– If you cannot contact your insurer, fill out the bilateral accident report and register it by calling 166 or 112.
– Inform your insurer within 3 days.

In Case of a Serious Road Accident (Severe Traffic Incident)
– Call the Traffic Police (KAT) at 166 or 112.
– After KAT prepares the accident report, inform your insurer within 3 days.

In Case of Theft
– Immediately report the theft to the local Police Department (Ministry of Interior) in the area where it occurred.
– Notify the company that inspected your vehicle.
– Submit a written notice to your insurer within 24 hours.

In Case of Fire
– Immediately notify the fire department and request an official report.
– Submit a written notice to your insurer within 24 hours.

In Case of Natural Disasters
– Contact the meteorological service at 0900 12 015 and request an official certificate.
– Notify your insurer in writing within 3 days after the event.
– In all cases, the damaged vehicle must be presented for inspection at the insurer’s claims settlement center within 3 days.

Do not repair the vehicle before the inspection!

In the event of a claim, take all possible measures to minimize the damage. Always provide accurate and truthful information when declaring circumstances during the insurance policy agreement or ask for advice if you are unsure how to respond.

Required Documents for Filing a Claim:
The insured or their authorized representative must provide:
– The insurance policy, including all issued endorsements and attachments.
– The driver’s license of the person operating the vehicle at the time of the incident.
– A completed insurance compensation claim form (as per the insurer’s template).

Below, you will find more detailed instructions based on the type of incident you have experienced.

In Case of a Claim for Home Insurance
Depending on the type of insured event (fire, flood, storm, hail, explosion of a pressurized vessel, earthquake, theft, vandalism, or impact from a vehicle or flying object), you must immediately notify your insurer and the relevant competent authority (fire department or local police station).

Do not clear the consequences of the event until an inspection has been carried out by the insurer and the relevant authority. However, you must take necessary actions to limit the damage if possible (for example, attempting to extinguish a fire before the fire department arrives).

It is advisable to keep purchase documents and warranty cards for insured movable property, such as audio and visual equipment and household appliances.

Monitor what is recorded in the inspection report and keep copies of all documents provided to the insurer.
In Case of a Traffic Accident, Fire, or Natural Disaster
- Within 24 hours, submit a written notification to your Casco insurer about the event and keep a copy of the notification.
- If you do not have Casco insurance and are involved in an accident where you are not at fault, make sure to collect information about the liability insurance (Third-Party Insurance) of the at-fault driver in order to notify their insurer and file a compensation claim.

In Case of a Traffic Accident (Road Incident):
- Immediately notify the Traffic Police (KAT) at 166 or 112 and request their presence at the scene.
- KAT must visit the accident site and issue a report if:
- There are injured persons
- There are material damages and the vehicle cannot move on its own
- One of the involved vehicles has a foreign registration or is transporting hazardous materials
- The accident has caused traffic congestion
- There is suspicion that a participant is under the influence of alcohol or drugs or does not have the required driving license
- If KAT refuses to come, immediately contact your Casco insurer and request them to send a mobile inspection unit.
- If you cannot reach your insurer, fill out the bilateral accident report and register it by calling 166.

In Case of a Vehicle Fire:
- Immediately call the fire department and obtain an official report of the incident.

In Case of a Natural Disaster:
- For events such as heavy rain, snowfall, floods, or hail, contact the local meteorological service to obtain an official certificate specifying the date, type, and duration of the disaster.

Filing a Compensation Claim:
- Keep copies of all documents submitted to your insurer and ensure that all damages are accurately recorded in the inspection report.
- Do not repair the vehicle before the insurer has conducted an inspection and follow their instructions if an additional inspection is required.
In Case of Vehicle Theft
- Immediately notify the local Police Department (Ministry of Interior) in the area where the vehicle was last located before the theft.
- Within 24 hours, submit a written notification to your Casco insurer and keep a copy of the notification.
- Keep a copy of your insurance policy and general terms, as the insurer will require the original, along with all other documents you provide.
- Always submit the requested documents to the insurer with an inventory list or cover letter, and obtain an incoming reference number and date from the insurer.

Minimum Required Documents for the Insurer:
- Original insurance policy
- Vehicle registration certificate (both the small and large registration documents)
- Official report from the local Police Department where you reported the theft
- Prosecutor’s ruling on the suspension of pre-trial proceedings if the vehicle is not recovered
- All keys and remote controls for the vehicle, including spare sets

Always ensure that the information you provide in your claim notification to the insurer matches the details declared to the Police Department regarding the theft.
For Travel Assistance Insurance
- In case of an accident or sudden illness abroad, always follow the instructions of your insurer and their assistance company regarding the medical facility or specialist you are referred to.
- Request and keep complete medical documentation of the event and any expenses incurred for your treatment if you need to pay for them.

Useful documents

Insurance code
Export Insurance Law
REGULATION on mandatory insurance of workers and employees for the risk of "occupational accident"
REGULATION No. 49 of 16.10.2014 on compulsory insurance
Regulatory acts regulating compulsory insurance and compulsory insurance
Information for the user of insurance services and General Terms and Conditions for using the TotalIns website
Rules for handling complaints from users of insurance services
Assignment contract
Make an inquiry

    24/7 Contact us

    At Total Ins we know and understand that your peace of mind is assured when you are always in touch with us.

    For this reason, we provide you with a 24/7 connection.

    All you have to do when you need us is call us at:

     +359 899999161

    Leave everything else to us.

    Subject and Object of the Insurance:

    Insurance for payments under contracts for the sale of goods or provision of services with a specified payment deferral period.

    Covered Risks:

    Depending on the nature of the insured transaction, the agreed insurance coverage includes:

    • Commercial risk – Domestic market (accounts receivable insurance);
    • Commercial risk – Export (accounts receivable insurance);
    • Possibility of covering political risk;
    • Payment delays;
    • Insolvency of the debtor (bankruptcy and liquidation);
    • The insurance may also cover:
        – Political events: war, strikes, embargo, coup, etc.;
        – Payment moratorium;
        – Confiscation and nationalization;
        – Changes in payment terms;
        – Adoption or amendments to regulations, etc.
    Insurance Term:

    1 year

    Subject and Object of Insurance:

    The insurance covers the risk of financial losses and/or additional expenses related to payments under a direct or indirect guarantee agreement specified in the insurance policy (guarantee).

    The insured parties are Bulgarian financial institutions (banks).

    Contracting Parties:
    • The insurer, who agrees to assume the risk related to the issuance of the guarantee;
    • The insured – a legal entity, the issuer of the direct and indirect guarantee agreement.
    Covered Risks:

    Depending on the nature of the guaranteed obligation of the responsible party, the agreed insurance coverage includes:

    • Guaranteeing customs obligations (state receivables) of the responsible party (importer, forwarder, etc.) in accordance with Bulgarian law;
    • Guaranteeing the fulfillment of contractual obligations of the responsible party, including in connection with:
      • Contracts for the delivery of goods and/or provision of services;
      • Refund of advance payments by the responsible party in case of contract termination;
    • Other financial guarantees explicitly approved by the insurer.

    The insurer covers the risk of financial losses for the insured resulting from payments under the guarantee/indirect guarantee or failure to fulfill a contractual payment obligation by the responsible party (direct guarantee). The beneficiary of the policy may be a local or foreign legal entity in whose favor the guarantee agreement is issued.

    Excluded Risks:
    • Guarantee secured by an unconditional and irrevocable counterparty bank guarantee;
    • Force majeure circumstances;
    • Illegal and/or fraudulent actions by the insured;
    • Fines, administrative penalties, and lost profits;
    • Changes to the guarantee agreement not agreed with the insurer.
    Insurance Sum:

    The insurance sum is determined based on the total payment obligation under the guarantee agreement, with the maximum total liability of the insurer not exceeding the insurance sum specified in the policy, reduced by the amount of the deductible stated in the policy, if agreed upon.

    Insurance Premium:

    The premium is determined according to the insurer’s tariff.

    Insurance Term:

    The insurance covers the term of the guarantee agreement.

    Subject and Object of the Insurance:

    The insurer, in exchange for payment of the insurance premium, covers the risk to the insured from non-fulfillment of a financial obligation by their debtor, arising from a loan agreement, financing, overdraft, factoring, forfaiting, advance payment, guarantee, etc. The subject of the insurance coverage is the principal and the interest agreed upon in the loan, financing, overdraft, factoring, forfaiting, advance payment, guarantee, etc.

    Insured parties are Bulgarian financial institutions (banks).

    Covered Risks:

    The insurer undertakes to pay the insured an insurance indemnity in case of non-payment of the due and undisputed amount under the loan, financing, overdraft, factoring, forfaiting, advance payment, guarantee, etc., or any separate installment due, caused by:

    • Delay in payment by the debtor for a period longer than the waiting period;
    • Insolvency/excessive indebtedness or bankruptcy of the debtor, as determined by a court decision, provided that the insured’s claims under the loan, financing, overdraft, factoring, forfaiting, advance payment, guarantee, etc., are included in the debtor’s list of creditors.
    Insurance Sum:

    Includes all amounts due to the insured, the total of which does not exceed the credit limit for each debtor. The insurance sum is typically set as a percentage of the loan amount, such as 125% or higher.

    Insurance Premium:

    Determined according to the insurer’s tariff.

    It depends on:

    • The credit rating of the borrower
    • Expert evaluation of the credit risk
    Insurance Term:

    Covers the duration of the loan agreement.

    Object of Insurance:

    The insurance covers all financial losses resulting from a business interruption caused by a catastrophic event. It is usually purchased as an additional coverage to a Property Policy for legal entities.

    Term:

    The validity of the property policy.

    Object of Insurance:

    Players in team sports

    Term:

    1 year

    Object of Insurance:
    • Insurance of performance guarantees
    • Guarantee for advance payments
    • Guarantee for contract performance
    • Tender guarantee
    Term:
    For the duration of the insured contract.

    Object and Subject of the Insurance:

    This insurance is a variant of classic life insurance, where insurance payments are fully or partially dependent on the value of shares and units issued by investment companies and mutual funds operating under the laws of public offering of securities, as well as shares and units of collective investment schemes, or the value of assets included in the internal funds of the insurer.

    The insured person selects their investment strategy. The investment strategy involves the specific groups of investment funds chosen by the insured person in which their insurance premiums will be invested, and the percentage allocation for investment in each specific fund group.

    Covered Risks:
    • Death during the insurance period – insurance sum + additional interest at the time of death.
    • Permanent loss of work capacity due to an insurance accident from 30%-50% – percentage of the insurance sum equal to the percentage of lost work capacity.
    • Permanent loss of work capacity due to an insurance accident above 50% – the insured is exempt from further premium payments, while the full insurance sum remains valid.
    • Survival – insurance sum plus accumulated additional income over the period.
    Additional Coverage:
    • Exemption from premiums in case of permanent incapacity over 50% due to an accident.
    • Inflation protection.
    Insurance Sum:

    Agreed upon when concluding the contract.

    Currency:

    Bulgarian Lev, Euro, or US Dollars.

    Contract Duration:

    From 5 to 25/30 years.

    Insurance Premium:
    • One-time payment
    • In installments (every 1, 3, 6, or 12 months)
    Tax Benefits:
    • For the client: Up to 10% of the taxable income of individuals.
    • For the employer: According to the Corporate Income Tax Act.
    Documents and Forms Required When Concluding the Insurance Contract:
    • Application for life insurance and a health declaration.
    • Financial questionnaire (usually for policies with a value above 40,000 BGN or 20,000 USD/EUR).
    • Medical examinations – for certain insurance sums.
    • Declaration of the origin of funds – for amounts exceeding 30,000 BGN total insurance premiums due over the contract duration.
    • Insurance policy.
    Early Termination of the Insurance Contract:

    The policyholder has the right to prematurely terminate the insurance contract and receive the surrender value of the insurance, provided that the insurance is eligible for surrender.

    The insurer has the right to terminate the contract in accordance with the General Terms and Conditions.

    Object and Subject of the Insurance:

    The subject of the insurance is the life and health of one of the child’s parents or a direct relative—grandmother or grandfather. The beneficiary is the child.

    For individuals under 18 years of age. The insurance matures when the child reaches 18 years old.

    Insured individuals: ages 14 to 65, not more than 70 years at the expiration of the insurance term.

    Covered Risks:

    The risks covered by the insurer are related to meeting certain criteria, such as reaching a specific age, completing higher education, or marriage.

    • Death of the insured person before fulfilling the conditions.
    • Permanent loss of working capacity from an insured accident (30%-50%)—the percentage of the insurance amount equal to the percentage of lost working capacity.
    • Permanent loss of working capacity from an insured accident (over 50%)—the insured is exempt from further premium payments while maintaining the full amount of the insurance sum.
    Additional Coverages:

    At the insured’s choice and for an additional payment, one or more of the following additional coverages can be included:

    • Accident
    • Daily allowances for hospitalization
    • Surgical treatment
    • Exemption from premium payments for permanent incapacity of 30%-50% due to an accident
    • Temporary incapacity
    • Critical illnesses and their consequences
    Insurance Amount:

    Agreed upon when the contract is signed.

    The insurance sum is paid out at the expiration of the insurance term.

    Currency:

    Bulgarian Lev, Euro, or US Dollars.

    Insurance Term:

    From 5 to 18 years.

    Insurance Premium:
    • One-time payment
    • Installments (every 1, 3, 6, or 12 months)
    Tax Benefits:

    None.

    Documents and Forms When Concluding the Insurance Contract:
    • Application for signing the “Life” insurance and health declaration attached to it:
      • The application for signing the “Life” insurance is filled out by the policyholder, while the health declaration, located on the back, is filled out by the legal representative of the child, and the data refers to the insured child.
      • In all cases, the policyholder must present a report from the child’s personal doctor regarding the child’s health.
    • Additional health declaration for the policyholder when adding the additional risk of exemption from premiums in case of the policyholder’s death.
    • Financial questionnaire: usually for policies worth over 40,000 BGN or 20,000 USD/EUR.
    • Declaration of the origin of funds: for a single premium over 30,000 BGN or pre-paid premiums.
    • Insurance policy.
    Early Termination of the Insurance Contract:

    The policyholder has the right to terminate the insurance contract early and receive the surrender value of the insurance, provided that the insurance is eligible for surrender.

    The insurer has the right to terminate the contract according to the General Terms.

    Object and Subject of the Insurance:

    The insurer assumes certain risks defined in the insurance policy related to events concerning the life, health, and physical integrity of individuals aged 14 to 65, and up to 70 years old upon the expiration of the insurance term.

    Covered Risks:
    • Death during the insurance period – the insurance sum plus additional interest at the time of death.
    • Permanent loss of working capacity due to an insurance accident, from 30%-50% – a percentage of the insurance sum corresponding to the percentage of lost working capacity.
    • Permanent loss of working capacity due to an insurance accident above 50% – the insured is exempt from further premium payments, with the full amount of the insurance sum remaining in force.
    • Survival – the insurance sum plus accumulated additional earnings during the period.
    Additional Coverage:

    At the insured person’s choice, additional coverage can be added for an extra charge, including one or more of the following:

    • Accident
    • Daily allowance for hospitalization
    • Surgical treatment
    • Exemption from premium payments in case of permanent incapacity over 50% due to an accident
    • Temporary incapacity
    • Critical illnesses and their consequences
    Insurance Sum:

    To be agreed upon at the time of signing the contract.

    For Annuity Insurance:

    The amount of the Monthly Annuity (Pension) is determined.

    Annuity period:

    The period for receiving the monthly annuity is agreed for a period from 1 to 20 years or for a lifetime, at the client’s choice.

    Currency:

    Bulgarian Lev (BGN), Euro (EUR), or US Dollar (USD).

    Contract Duration:

    From 5 to 25/30 years.

    Insurance Premium:
    • One-time payment
    • In installments (every 1, 3, 6, or 12 months)
    Tax Benefits:
    • For the client: Up to 10% of the taxable income of individuals.
    • For the employer: According to the Corporate Income Tax Act.
    Documents and Forms for Signing the Insurance Contract:
    • Application for “Life” insurance and health declaration.
    • Financial questionnaire (usually for policies worth over 40,000 BGN or 20,000 USD/EUR).
    • Medical examinations – for certain insurance sums.
    • Declaration of the origin of funds – for amounts exceeding 30,000 BGN in total premiums due during the entire contract period.
    • Insurance policy.
    Early Termination of the Insurance Contract:

    The policyholder has the right to prematurely terminate the insurance contract and receive the surrender value of the insurance, provided that the insurance is eligible for surrender.

    The insurer has the right to terminate the contract according to the General Terms and Conditions.

    Object and Subject of the Insurance:

    Bulgarian and/or foreign citizens who have temporary, permanent, or prolonged residence in Bulgaria. The insurance is valid for the period of stay of the insured outside the territory of the Republic of Bulgaria, and for foreign citizens, also outside the territory of the country of which they are citizens.

    The insurance can cover individuals aged from 0 to 80 years.

    The insurance does not cover individuals who have lost more than 50% of their work capacity, nor those under full guardianship.

    Covered Risks:
    Basic Coverage:

    Medical expenses due to:

    • Acute illness– a disease occurring within the insurance period with an acute onset and progressive course, requiring urgent examination and treatment due to its painful nature and the direct threat to the life of the insured.
    • Accident– an event that occurs at a specific place and time during the insurance period, leading to death or bodily injury to the insured as a result of sudden and unpredictable external factors, such as mechanical, thermal, chemical, or toxic influences, which the insured did not cause intentionally, as well as sprains, strains, and tears of joints, tendons, and muscles. An accident also includes events leading to death or bodily injury to the insured while saving human life or property, as well as those resulting from mandatory preventive vaccinations.

    Medical expenses include:

    • Treatment with or without hospitalization;
    • Medications and pharmaceutical supplies;
    • Radiological diagnostics;
    • Ambulance transport to the nearest hospital;
    • Surgical interventions;
    • Repatriation: to a hospital near the insured’s home in Bulgaria, and in case of death, the return of the remains.
    Additional Coverage:
    • Death due to accident

      – if the insured dies due to a covered accident, the designated beneficiaries are paid the death benefit specified in the policy.

    • Permanent loss of work capacity due to an accident

      – if the insured suffers permanent work capacity loss due to an accident, the insurer pays a sum based on the percentage of disability incurred.

    • Emergency dental assistance

      .

    • Burglary of luggage, loss of luggage, or destruction of luggage while traveling by plane or bus

      – the insurer compensates for the theft of luggage abroad during travel or stay, up to the agreed policy limit (approximately 200 euros per suitcase). Personal items of the insured, carried for personal needs, are considered luggage. Any commercial goods or items carried for sale are not considered personal luggage. The insurer compensates for the full or partial loss and/or destruction of luggage transported in the hold of an airplane or bus.

    • Third-party liability

      – covers property or non-property damages, up to the agreed policy limit, caused to a third party due to the insured’s fault abroad during the insurance period, as established by a legally binding court decision.

    • Legal assistance

      – the insurer is obliged to pay expenses for the insured, up to the specified limit, for legal fees, court fees, and other payments related to a legal claim or procedure filed against the insured abroad during the insurance period, in case of unintentional violation of the laws of the country where the insured is traveling or temporarily residing.


    Insurance Amount:

    The liability limit of the insurance: the maximum sum that will be paid for all insured events occurring during the term of the insurance contract.

    Insurance Premium:

    According to the insurer’s tariff.

    The amount is determined based on the following factors: duration, coverage limit, covered risks, purpose of the trip, age of the insured.

    Insurance Term:
    • For single trips: from 1 to 365 days.
    • For multiple trips within one year: the insurance coverage for each trip is within 30 days (90 days for students and teachers), from the date of crossing the Bulgarian border at departure, to the date of crossing the border at return. This is referred to as MULTITRIP.
    Relations in case of an insured event:

    The insured is obligated to notify the assisting company immediately and follow its instructions.

    Object and Subject of the Insurance:

    The insurer covers certain risks defined in the insurance policy related to the life, health, and bodily integrity of individuals aged 1 to 65.

    An accident is defined as an injury, burn, drowning, suffocation, frostbite, fracture, dislocation, strain, or rupture of tissues, joints, tendons, muscles, bones, or similar, resulting in loss of ability to work and/or death.

    Individuals with permanent disability exceeding 50% are not insured, while those with permanent disability below 50% are insured under aggravated risk conditions, with an increased insurance premium.

    The insurance can be individual or group.

    Depending on the wishes of the insured or the insurer and the specifics of the activity (main profession, hobby, sports activities, mountain and/or sea tourism, etc.), the terms of the insurance are negotiated in accordance with the Special and General Terms of the “Accident” insurance.

    Covered Risks:
    General coverage for all types:
    Basic Coverage:
    • Death from accident for individuals over 14 years of age
    • Permanent loss of work ability due to accident
    • Temporary loss of work ability due to accident
    Additional Coverage:
    • Death from occupational disease
    • Permanent loss of work ability due to occupational disease
    • Temporary loss of work ability due to general or occupational disease
    • Medical expenses due to accident and general or occupational disease
    • Medical transportation expenses due to accident
    • Expenses for the transportation of mortal remains and/or burial due to accident
    • Rescue expenses due to accident
    • Daily hospital stay allowance
    Insurance Amount:

    The limit of liability for the insurance is the maximum sum of money that will be paid out in total for all insurance events occurring during the term of the insurance contract.

    Insurance Premium:

    According to the tariff of the insurance company.

    Factors determining the premium:

    • Chosen coverage
    • Risk class of the insured (depending on the profession)
    • Insurance amount
    • Insurance period
    • Health condition (presence or absence of permanent disability)
    Insurance Term:

    Typically 1 year.

    There are many variations of the insurance, each with its own specifics regarding covered risks.

    General Accident Insurance:

    The object of the insurance is individual persons or groups of people.

    It covers risks such as:

    • Death from accident for individuals over 14 years of age
    • Permanent and temporary loss of work ability due to accident
    Accident Insurance for Borrowers:

    For individuals who have received a bank loan between the ages of 18 and 70.

    Covered risks:

    • Death due to accident
    • Permanent loss of work ability exceeding 70% due to accident

    The insurance amount is determined so that it does not exceed the debt owed to the financial institution on the day the policy is signed. It can be renewed annually or for the entire loan term.

    Accident Insurance for Hotel Guests:

    Insures Bulgarian and foreign nationals staying in hotels, motels, cabins, or other accommodations in Bulgaria. The insurer is responsible for events occurring within the hotel and its adjacent areas.

    Main covered risks:

    • Death and permanent loss of work ability due to accident
    • Medical expenses due to accident and/or general illness
    • Repatriation expenses Additional risks may include:
    • Partial or total destruction of luggage, as well as theft
    • Civil liability for the guest’s damages to third parties
    Accident Insurance for Tourists:

    The insurance covers individuals visiting mountain and seaside resorts in Bulgaria.

    Covered risks:

    • Death from accident for individuals over 14 years of age
    • Permanent and temporary loss of work ability due to accident
    • Medical expenses due to accident
    • Medical transportation expenses due to accident
    • Search and rescue expenses due to accident
    Accident Insurance for Students:

    The insurance covers students and their teachers in kindergartens, primary, secondary, higher vocational, and higher education institutions. The insurance is signed with a list of insured individuals, verified by the class teacher or director, and is an integral part of the insurance policy.

    Covered risks:

    • Temporary disability due to accident from the 11th day – compensation is paid depending on the duration of the disability
    • Permanent reduction in work ability due to accident – compensation is paid as a percentage of the insurance amount
    • Death from accident – compensation is paid to the heirs with the agreed insurance amount
    • Medical expenses – expenses are reimbursed up to the amount specified in the policy
    Workplace Accident Insurance:

    For the life and work ability of workers and employees performing jobs in the main and auxiliary activities of companies with occupational trauma rates equal to or exceeding the national average.

    Covered risks:

    • Death due to workplace accident
    • Permanent reduction in work ability due to workplace accident
    • Temporary disability due to workplace accident

    The insurance amount is based on the gross monthly salary of the insured workers and employees at the time the insurance is signed.

    For risks such as “death” and “permanent loss of work ability,” the insurance amount must be at least seven times the employee’s gross annual salary.

    For the “temporary loss of work ability” risk, the insurance amount must be at least the employee’s monthly gross salary.

    Insurance Premium:

    According to the tariff of the insurance company.

    Insurance Term:

    Typically 1 year.

    Subject and Object of the Insurance:

    For a paid insurance premium, the insurance company covers the liability of the road carrier for goods in the territory of the Republic of Bulgaria in accordance with the Road Transport Act and in foreign territory under the Convention on the Contract for the International Carriage of Goods by Road (CMR).

    Covered Risks:

    This insurance covers the carrier’s liability for the total or partial loss or damage to the goods: for Bulgaria and abroad, as per Section IV of the Road Transport Act and Chapter IV of the Convention on the Contract for the International Carriage of Goods by Road (CMR).

    The carrier is responsible for the full or partial loss or damage to the goods from the moment they are accepted for transport until their receipt, as well as for delays in delivery.

    The carrier is relieved from this responsibility when the loss, damage, or delay is due to errors of the entitled party, at the latter’s instructions which were not a result of the carrier’s error, inherent defects of the goods, or circumstances that the carrier could not avoid and the consequences they could not overcome. To be released from liability, the carrier cannot cite defects of the vehicle used for transport or errors of the person from whom the vehicle was hired or its employees.

    A delay in delivery is considered to have occurred when the goods are not delivered within the agreed period or, if no such period is agreed, when the actual transport time exceeds the usual time needed for such transport, performed with the care of a good merchant.

    It is considered, without the need for further evidence, that the goods are lost when they are not delivered within thirty days after the expiration of the agreed period or, if no such period is agreed, within sixty days after the goods were accepted for transport by the carrier.

    The carrier owes compensation for the total or partial loss of the goods, calculated based on their value at the place and time when they were accepted for transport. The value of the goods is determined according to the market price or, in the absence of such, by the usual value of goods of the same type and quality.

    This insurance does not apply to the following transports:
    • Transports carried out within the scope of international postal conventions;
    • Transport of human remains;
    • Transport of belongings during a change of residence.
    Insurance Amount:

    According to the Convention on the Contract for the International Carriage of Goods by Road (CMR):

    When the carrier owes compensation for total or partial loss, this compensation is calculated based on the value of the goods at the place and time when they were accepted for transport.

    The value of the goods is determined according to the market price or, in the absence of such, by the usual value of goods of the same type and quality.

    In all cases, the compensation cannot exceed 25 francs per kilogram of gross missing weight. The term “franc” refers to a gold franc weighing 10/31 grams at 0.900 fineness.

    Additionally, the transport cost, customs fees, and other transport-related expenses will be fully refunded in the case of total loss and proportionally for partial loss; no other compensation is due.

    According to the Road Transport Act, the compensation for total or partial loss of the goods is based on the damage but not more than 8.33 accounting units per kilogram of gross missing weight. In the case of total loss, the transport cost, customs fees, and other transport-related expenses are fully refunded, and for partial loss, they are refunded proportionally. No other compensation is due.

    Insurance Premium:

    According to the insurer’s tariff.

    Insurance Term:

    The insurance can be concluded for a period of one calendar year, for part of the year, or for a separate transport route.

    The insurer may also conclude subscription insurance contracts as per Article 214, Paragraph 1 of the Insurance Code. In such cases, the coverage extends to all routes the insured carries out during a specified period. The insured is required to declare all routes performed during the month by the 10th of the following month.

    Subject and Object of Insurance:

    Under the “Professional Liability” insurance contract, the insurer is obligated to cover the liability of the insured for compensation of damages arising due to the negligent failure to fulfill their professional duties as stipulated by the applicable legislation.

    The insurance covers the professional liability of the insured in relation to written claims from injured parties for damages caused to them, filed during the term of the insurance contract.

    Covered Risks:

    The liability of the insured with respect to:

    • All amounts up to the agreed limits of liability that the insured is legally obligated to pay as compensation for damages caused to third parties due to negligent failure to fulfill their professional duties.
    • Legal costs in lawsuits against the insured arising from claims covered by the insurance when the insurer is involved in the process.
    • The insurance event is considered to have occurred when the act or omission of the insured, which caused one or more damages, took place during the period of the insurance coverage.
    The covered risks may be extended with:
    • Risks listed as exclusions under the General Terms or Special Terms for the respective profession may be included in the coverage if the law does not provide for another type or sub-type of insurance for them.
    • Agreement on a retroactive date for the insurance.
    Insurance Sum:
    • Agreement on the liability limit in the annual aggregate and the liability limit for one event, including the judicial costs awarded for it, regardless of the number of insured persons and the injured parties who filed the claims.
    • Agreement on a deductible for each damage as a percentage of the damage amount, as a minimum absolute amount for each damage, or a combination of both.
    • At the discretion of the insurer, the deductible for the insured may be waived.
    Insurance Premium:

    Determined according to the insurer’s tariff.

    It depends on:

    • The aggregate liability limit, the ratio between the aggregate limit and the liability limit for one event.
    • The specifics of the professional activity.
    • Inclusion of a retroactive date.
    • The number and qualifications of the insured’s staff working under an employment contract.
    Insurance Term:

    One year.

    Insurance Compensation:

    The insurer pays the insurance compensation upon submission of a written claim based on:

    • A final court decision against the insured, if it was rendered with the participation of the insurer.
    • A written agreement reached between the parties to the insurance contract and the injured party.
    Types of Professional Liability:
    • Notaries
    • Lawyers
    • Expert accountants and financial auditors
    • Medical personnel
    • Insurance brokers and agents
    • Tour operators
    • Teachers and educators
    • Trustees
    • Private bailiffs
    • Surveyors and appraisers
    Subject and Object of the Insurance:

    The “General Liability Insurance” covers the insured’s liability for material and non-material damages caused to third parties during the term of the insurance while carrying out activities specified in the insurance policy, for which the insured is legally responsible under Bulgarian law.

    Covered Risks:

    The insured’s liability regarding:

    • All amounts up to the agreed liability limits that the insured is legally obliged to pay as compensation for damages caused to third parties, occurring during the term of the insurance, expressed in bodily injury (including death, illness, or loss of working ability) and/or damage or loss of movable and immovable property.
    • Legal costs in lawsuits against the insured, initiated based on claims covered by the insurance, when the insurer has been involved in the process.
    • Reasonable costs incurred by the insured to limit damages.

    The covered risks may be specified in separate clauses:

    • Liability to third parties;
    • Employer’s liability;
    • Liability for activities;
    • Liability for pollution;
    • Product liability;
    • Liability for non-performance of contractual obligations.

    The covered risks may be expanded with:

    • Risks listed as exclusions under the General Terms of the Insurer can be included in the policy coverage if the law does not provide another type or sub-type of insurance for them.
    • Agreement on a retroactive date for the insurance.
    Insurance Amount:

    The liability limits for the annual aggregate and for each event are agreed upon.

    A deductible for each claim is agreed upon as a percentage of the claim amount, a minimum absolute amount per claim, or a combination of both. At the discretion of the insurer, the deductible for the insured may be waived.

    Insurance Premium:

    Determined by the insurer’s tariff.

    It depends on:

    • The aggregate liability limit, the ratio between the aggregate limit and the liability limit for one event,
    • The specifics of the insured activity,
    • The inclusion of a retroactive date,
    • The number and qualifications of the insured’s staff working under employment contracts,
    • Agreed deductible.
    Insurance Term:

    One year.

    Insurance Compensation:

    The insurer will pay the insurance compensation upon submission of a written claim and based on:

    • A final court decision against the insured, if the decision was made with the insurer’s involvement;
    • A written agreement between the parties to the insurance contract and the harmed party.

    The compensation will be paid to the harmed party or to the insured, when, with the knowledge and consent of the insurer, the insured has satisfied the claims of the harmed party.

    The compensation amount is determined by a commission of the insurer. If necessary, to prove the event or to determine the extent of damages depending on their nature, the commission may consult specialists or experts.

    Subject and Object of the Insurance:

    The subject of the insurance is cargo during transport and the associated material interests during the transport, regardless of the type of transportation, for loss and/or damage that is a direct consequence of the risks agreed upon in the insurance policy.

    Covered Risks:

    Cargo insurance policies are standardized according to the original London Clauses, also known as the “Institute Cargo Clauses.” These are internationally accepted and are the same worldwide. The three types of clauses—“A,” “B,” and “C”—differ depending on the level of coverage. Clause “A” provides full coverage, Clause “B” offers limited coverage, and Clause “C” provides minimal coverage.

    Clause A

    Clause “A” 1.1.82 covers all possible risks of loss or damage to the insured cargo during transport, except for the risks of war, political unrest, strikes, riots, bankruptcy of the insured, currency fluctuations of goods on the stock market, deliberate action or inaction by the insured, as well as damage caused by insufficient or inadequate packaging or unsuitability of the vehicle. Covered risks include fire, explosion, road accidents, natural disasters, and theft, although in some countries, theft of the entire vehicle is excluded.

    Clause B

    Clause “B” 1.1.82 covers fire, natural disasters, earthquakes, water damage to the cargo, ingress of wet or river water into the hold or container, partial or total loss of a package of goods, though it is rarely purchased by insurers.

    Clause C

    Clause “C” 1.1.82 is specialized and only covers fire, explosion, road accidents, and total loss. It is typically used for bulk or liquid goods.

    The practice has led the Institute of London Underwriters to develop and approve Special Clauses applicable for specific risks and certain types of cargo.

    • Military risks – under the terms of the Institute’s Military Clauses (Cargo) – 1.1.09;
    • Strikes, riots, and civil commotion – under the terms of the Institute’s Strikes Clauses (Cargo) – 1.1.09;
    • Transshipment;
    • Damage occurring during loading and unloading operations;
    • Breakage due to the nature of the cargo for fragile goods;
    • Spoilage due to damage to refrigeration equipment for goods transported in refrigerated vehicles;
    • Other specific risks.
    Insurance Amount:

    The insurance amount is determined based on the invoice value. At the insured’s request, the invoice value may be increased by up to 10% to cover lost profit in case of a potential insurance event.

    Insurance Premium:

    The premium paid for the insurance depends on the type of coverage, the destination, the type of transport (rail, road, sea, combined, air), the value of the cargo, and its packaging method.

    Insurance Period:

    Typically, the insurance period is from the moment the cargo is loaded until its arrival at the final destination. For an additional premium, loading and unloading operations can also be insured.

    Subscription Insurance:

    The insurance coverage extends to all or certain types of cargo of the insured and is concluded for a specific period.

    Choosing the subscription form provides several advantages for the insured:

    • Simplified procedure for arranging insurance documents;
    • Pre-carrying of risk by the insurer;
    • Pre-negotiation of insurance terms;
    • Preferential rates with the possibility of applying discounts;
    • Convenient payment schemes for the insurance premium.
    Subject and Object of Insurance:

    The subject of the insurance includes construction and installation works carried out in both high-rise and low-rise construction, materials and equipment, installed systems and facilities, construction machinery, and mechanization, as well as expenses related to construction or clearing debris in the event of an insured incident.

    During the insurance contract period, the insurer compensates the insured for any damage, loss, or harm with unforeseen and/or sudden characteristics caused by any reason, except for explicitly specified and additionally agreed exclusions, related to the objects included in the policy, up to the limits specified for each insured event and the insured sum listed for each object. The insurance also covers the civil liability of the investor or contractor towards third parties for damage to property and non-material harm.

    This insurance is intended for investors, entrepreneurs, contractors, and subcontractors involved in construction and installation activities.

    Covered Risks:
    Material Damage:

    The insurance coverage includes total loss or partial damage to all material assets on the construction site due to sudden and unpredictable occurrences of the following risks:

    • Accidents during construction caused by errors and lack of skills in the workforce, negligence, unintentional technological or execution omissions in individual construction tasks.
    • Fire, explosion, lightning strike, collision or falling of piloted aircraft, its parts or cargo, and damage caused by water, foam, or extinguishing agents.
    • Storm (hurricane), heavy rain, flooding.
    • Damage from the weight of natural accumulation of snow and ice and/or frost, avalanches, rising sea level (sea waves).
    • Earthquake, landslides, or collapse of earth layers and rock mass, sinking of earth layers.
    • Theft through burglary, only for materials and equipment that are part of the object and stored in locked premises.
    • The insurance coverage may also include reasonable costs (necessary expenses) for clearing the site after an insured event, but not exceeding the agreed insurance amount.
    • The coverage also applies to damage to building materials, equipment, and construction machinery intended for the insured object when temporarily stored on the site, as well as during assembly and disassembly due to the above-mentioned risks (excluding burglary).
    Liability to Third Parties:

    The insurer will compensate the insured up to the limits specified in the policy for amounts for which the insured is legally responsible to pay in connection with:

    • Death, bodily injury, or illness caused by an accident.
    • Full or partial damage to movable or immovable property belonging to third parties, as long as it is directly related to the construction insured under the “Material Damage” section and occurred on or near the construction site during the insurance period.

    In connection with claims for compensation under this section, the insurer will compensate the insured for:

    • Awarded interest and legal fees for the case against the insured, excluding attorney fees.
    • All other costs incurred with the written consent of the insurer.
    Additional Coverage:
    • Loss or damage due to strike, riot, and civil unrest.
    • Warranty service for construction work.
    • Additional costs for overtime, night shifts, work on holidays, expedited transportation.
    • Property stored outside the construction site.
    • Damage to underground cables, pipes, and other utilities.
    • Risk of the designer.
    • Vibration, removal, or weakening of support.
    Insurance Sum:

    The insurance sum for individual groups of property is determined as follows:

    • For construction and installation works – the full replacement cost of the construction work upon completion of the object, including the value of all construction materials, labor costs, transportation costs, rentals, duties, taxes, and other related expenses.
    • For construction materials and equipment – the replacement cost of machinery, equipment, and tools (of the same type and quality), as well as materials found on the construction site.
    Insurance Term:

    The insurance takes effect from the start of construction and continues until the final completion of the object and the issuance of the handover protocol.

    Subject and Object of Insurance:

    The subject of the insurance includes all types of electronic equipment and systems with industrial or commercial purposes, which are operated under normal conditions and in compliance with the manufacturer’s requirements. Such electronic systems may include:

    • Computers and office equipment
    • Communication and radio equipment
    • Medical equipment in hospitals, private medical and dental offices, and laboratories
    • Equipment in printing
    • Television equipment
    • Industrial electronics
    • Measuring instruments
    • Alarms, test devices, and automation equipment
    • Information carriers
    • Other equipment.
    Covered Risks:
    Main Covers:
    • Fire, including the consequences of extinguishing it, explosion, lightning strike, collision with an aircraft or other flying objects or items falling from them, collision with a vehicle or animal.
    • Natural disasters such as storms, hurricanes, hail, floods, falling trees and branches.
    • Landslides or soil collapse.
    • Weight from natural snow or ice accumulation.
    • Water damage due to failure of plumbing, sewage, and heating installations and the equipment associated with them.
    • Malicious actions by third parties (vandalism).
    • Costs incurred for clearing debris, disassembling or demolishing, fencing or reinforcing, and fees for architects and/or experts.
    • Overvoltage, induction, short circuit, electrical shock.
    • Theft through burglary and robbery.
    • Negligence, improper handling of equipment, operational errors by the insured’s staff.
    • Earthquakes.
    Additional Covers:

    The insurer covers additional costs resulting from an insurance event under the basic coverage that are necessary to continue work procedures that cannot be performed otherwise. These include:

    • Use of external equipment.
    • Application of non-standard working procedures and methods.
    • Renting replacement equipment.
    • External services.
    • Hiring additional staff.
    Exclusions:

    Direct and/or indirect damages resulting from:

    • Wear and tear, depreciation, or corrosion.
    • War, military actions, civil unrest of any kind.
    • Willful actions or gross negligence by the insured or their employees.
    • Defects or deficiencies for which a third party/supplier is responsible under law or contract/guarantee-related damages.
    • Interruption of gas, water, or electricity supply.
    • Aesthetic defects.
    • Financial losses or missed profits, devaluation, fines, and others arising as a result of the insurance event.
    • Damage from birds, animals, rodents.
    • Nuclear explosions, ionizing radiation, radioactive contamination, biological or chemical infection.
    Insurance Sum:

    It is determined based on the replacement value of the insured property, i.e., it should correspond to the cost of replacing the insured equipment, devices, apparatus, and systems with new ones of the same type, power, and purpose. The replacement costs include transportation, disassembly, and assembly costs, and any applicable taxes and customs duties.

    Insurance Period:

    One year.

    Subject and Object of the Insurance:

    The property described in the policy, located in the Republic of Bulgaria, includes:

    • Residential property: apartment, standalone house, or part of a house
    • Movable property located within the residence: general furniture, personal items and other household goods, household appliances, audiovisual and electronic equipment, and business property
    Covered Risks:
    Basic Coverages:
    • Fire, including the consequences of extinguishing it, explosion, lightning strike, collision with an aircraft or other flying objects or falling debris from them
    • Natural disasters such as storm, hurricane, hail, flood, falling trees, and branches
    • Landslides or collapse of soil layers
    • Weight from the natural accumulation of snow or ice
    • Water damage resulting from a plumbing accident
    • Malicious actions by third parties (vandalism)
    • Collision with a motor vehicle or animal
    • Costs incurred for clearing debris, dismantling or demolition, fencing, or reinforcing, as well as architect and/or expert fees
    Additional Coverages:
    • Earthquake
    • Theft through burglary or technical means, robbery
    • Civil liability – covers the insured’s responsibility for property and non-property damages caused to third parties as a result of an event covered by the insurance risks, for which the insured is liable according to Bulgarian law
    • Rent for alternative accommodation – if the residence becomes uninhabitable due to an event covered by the basic coverage, the insured will be compensated for renting a comparable property for the duration of the restoration period
    • Breaking of glass: windows, doors, showcases
    • Accident involving a family member/household member – the insurer will compensate the insured and their family members for permanent loss of ability to work or death due to an accident, up to the amount specified in the insurance policy
    Insurance Sum:

    Depending on how the insurance sum is determined, there are two types of insurance policies:

    Limited or First Risk Coverage:

    The insured chooses the limits for their property. In the event of an insurance claim, the insurer pays compensation for the full amount of the damage, but no more than the insured sum stated in the policy. After paying the insurance compensation, the insurance sum is reduced by the amount of the compensation paid.

    Based on the Actual Value of the Property:

    The value is determined for each individual item.

    Insurance Premium:

    The premium is determined according to the insurer’s applicable rate. It can be paid in a lump sum or in installments.

    Insurance Term:

    One year.

    Subject and Object of the Insurance:

    Movable and immovable property owned by legal entities. The insurance is intended for manufacturing enterprises, shops, warehouses, agricultural properties, state and municipal administration, education, healthcare, and others with an actual value up to 1,000,000 BGN.

    Immovable property
    • offices, commercial premises, production buildings
    Movable property
    • office equipment, machinery and equipment, business inventory, stock and material supplies.
    Covered Risks:
    Main Coverage:
    • Fire, including the consequences of firefighting, explosion, lightning strike, aircraft or other aerial devices, or objects falling from them
    • Natural disasters such as storms, hurricanes, hail, flooding, falling trees and branches
    • Landslide or collapse of soil layers
    • Weight from the natural accumulation of snow or ice
    • Water damage from plumbing accidents
    • Malicious acts of third parties (vandalism)
    • Impact from vehicles or animals
    • Expenses incurred for clearing debris, dismantling or demolition, fencing or reinforcement, architect and/or expert fees
    Additional Coverage:
    • Theft by burglary/technical means, robbery
    • Earthquake, etc.
    • Breakage of permanently installed glass
    • Civil liability
    • Cash in vault
    Insurance Sum:
    • Based on the actual value of the property, determined separately for each item.
    • Based on First Risk

    Certain risks are limited, such as Civil Liability, breakage of glass, malicious actions.

    Insurance Premium:
    • According to the applicable rate of the insurer, determined as a percentage of the insurance sum.
    Insurance Term:

    One year.

    Subject and Object of the Insurance:

    Movable and immovable property of commercial companies, property of public (state and municipal) institutions, and non-profit organizations. This insurance is concluded for objects with an insured sum over 1,000,000 BGN, with exceptions allowed for property of budgetary organizations, non-profit organizations, and institutions.
    Long-term tangible assets: buildings; machinery, equipment, including agricultural inventory, other fixed assets, vehicles (excluding motor vehicles with registration numbers, vessels, and aircraft);
    Expenses for acquiring fixed assets (excluding unfinished construction);
    Material reserves, including materials, production, goods, unfinished production;
    Other assets – individualized in the description.
    Third-party property (rented, accepted for repair, processing, and/or storage) which is held by the Insured on a legal basis.

    Covered Risks:

    Main coverage: fire, thunder (lightning), explosion, implosion, collision and/or falling of a piloted flying object, its parts and/or cargo.
    Additional risks: storm; hail, heavy rainfall, flooding; natural accumulation of snow or ice; frost, freezing; landslide or collapse of earth layers; damage caused by groundwater or marine waves; accidents in plumbing, sewage, and steam installations and related devices; impact from a vehicle or animal; earthquake; arson; necessary expenses; vandalism; accidents involving loading and unloading machinery.
    Theft through burglary and robbery (usually in a separate policy covering only these risks).

    Insured Sum:

    Is determined as follows:

    For fixed assets (DFA):

    • At actual value: the cost at which a similar item of the same type and quality can be purchased or the market value at which the same could be sold.
    • At replacement value: the cost of rebuilding, delivering, or manufacturing the insured asset (buildings, machinery, expenses for fixed assets) in the same type and quality.
    • At balance sheet or adjusted balance sheet value.
      For material reserves: the actual value represents the acquisition cost or production cost. The insured sum may be agreed:
    • As a fixed amount – the value of the maximum quantity stored in the premises and warehouses of the Insured.
    • Based on periodic declarations – the declaration period is agreed upon with the Insured.
      For some additional risks, limits are agreed, based on the First Risk principle (e.g., vandalism, necessary expenses, breaking glass, etc.).
    Insurance Premium:

    Is determined as a percentage of the insured sum.

    Factors include:

    • Risk class of the object
    • Chosen covered risks
    • Age and number of floors of buildings
    • Other arrangements.
    Discounts on the nominal premium:
    • One-time payment;
    • Agreed deductible or higher-than-usual deductible;
    • Spread of objects, leading to reduced risk;
    • Degree of security of the object;
    • Comprehensive insurance;
    • No damages in previous years upon renewal.
    Insurance Period:

    Typically concluded for one year, but longer periods of up to 5 years are also possible.



    Insurance “Liability for Ownership and Use of Vessels”
    Subject and Object of Insurance:

    This insurance provides coverage for physical or legal entities against losses and/or expenses they are obligated to pay due to damages caused to third parties (property and/or non-material damage) related to the ownership and/or use of vessels.

    The subject of this insurance includes the civil liability of the owners of ocean-going, maritime, river, lake, and canal vessels for property and non-material damages they may cause to third parties, as vessel owners and users.

    Covered Risks:
    • Collision or impact during movement, maneuvering, or while anchored, caused by the insured vessel with:
         – Another vessel, including damage to cargo and/or other property carried on the other vessel.
         – Port facilities, both stationary and mobile objects, docks, piers, buoys, and communication cables.
    • Death or bodily injury to third parties outside the vessel covered by this insurance.
    • Caused general average or salvage under contract of another vessel and its cargo, where liability arises from a collision between the insured vessel and another vessel, or other movable or anchored objects/facilities.
    • Delays of the affected vessel to continue its journey and additional costs related to the delay, as well as other costs related to the prevention of the vessel and its cargo from being used.
    Insurance Sum:

    Liability limits are determined based on the territorial waters in which the insured vessel will operate and local legislation but generally should not exceed ¼ of the vessel’s actual value for one damaged object or injured person, and the full actual value of the vessel in the case of two or more damaged objects or persons. Agreed liability limits for one damaged object or person, as well as for two or more, are specified in the insurance contract. The total sum of all payments under this contract cannot exceed the limits specified in the policy.

    Insurance Premium:

    According to the current rate of the insurer.

    Insurance Term:

    1 year.

    Relations in Case of an Insurance Event:

    The insured is obligated to:

    • Respond in writing to questions posed by the insurer.
    • When signing an insurance contract, inform the insurer if they have any other policies covering their liability to third parties.
    • Notify the insurer of any changes in risk circumstances that increase the potential for third-party damage.
    • Notify the insurer within seven days upon learning of the occurrence of an insured event.
    • Refrain from admitting liability or responsibility and from entering into agreements without prior consent from the insurer.

    The insurer has the right to:

    • Terminate the insurance contract in case of non-fulfillment of the insured’s obligations, with 15 days’ written notice, and to refuse or reduce the insurance compensation in case of an insured event.
    • Reduce or refuse compensation if the insured fails to notify within the required time frame after an insured event.
    • Request documentation to prove the event and the extent of damages.
     
    Subject and Object of the Insurance:

    The civil liability of the insured physical and legal entities for damages, both property and non-property, caused by the use and/or ownership of aircraft.

    The insurance is offered in two clauses:

    1. Civil Liability towards third parties (other than passengers)
    2. Civil Liability towards passengers
    Covered Risks:

    Under the clause Civil Liability towards third parties (other than passengers):

    In the event of an insured event, the insurer will cover all amounts claimed as legal claims against the insured, which they must pay as compensation (including legal fees), resulting from bodily injury (fatal or non-fatal) or damage to property caused directly by the aircraft or by any person or object falling from it.

    The insurer is not responsible for claims regarding bodily injury (fatal or non-fatal) or damage to:

    • The director, employee, or partner of the insured while performing duties assigned by the insured;
    • Members of the flight crew, other personnel on board engaged in the operation of the aircraft;
    • Passengers during boarding, deboarding, or while on board;
    • The insured for the loss or damage of any property belonging to the insured or under their care and control;
    • Pollution, noise, and others.

    Under the clause Civil Liability towards passengers:

    The insurer will compensate the insured for all amounts they are ordered to pay and/or will pay as compensation for damages (including legal fees) regarding:

    • Accidental bodily injury (fatal or non-fatal) to passengers during boarding, deboarding, or while on board.
    • Loss or damage to baggage and personal belongings of passengers resulting from an incident involving the aircraft.

    The insurer is not responsible for claims regarding bodily injury (fatal or non-fatal) or damage to:

    • The director, employee, or partner of the insured while performing duties assigned by the insured;
    • Members of the flight crew, other personnel on board engaged in the operation of the aircraft.
    Aircraft Hull Insurance
    Subject and Object of the Insurance:

    The subject of this insurance includes airplanes, helicopters, and other aircraft that are insured against total loss or partial damage.

    Covered Risks:

    All risks arising during takeoff, flight, landing, and taxiing are covered, as well as additional costs resulting from emergency measures required to ensure the immediate safety of the aircraft due to damage or forced landing. With some insurers, these costs may reach up to 10%.

    Excluded Risks:

    The insurer will not pay compensation for:

    • Use of the aircraft for illegal purposes or other special uses;
    • Any case where the aircraft is used outside the geographical limits specified in the insurance policy, unless due to force majeure;
    • Cases where the aircraft is piloted by persons other than those authorized;
    • Landing or takeoff from a place not in accordance with the recommendations set by the aircraft manufacturer;
    • Having more passengers on board than the declared number of seats in the aircraft;
    • Damages caused during an act of terrorism or war;
    • Any malicious acts and sabotage.
    Insurance Sum:

    It is the actual value of the aircraft at the time of the insurance agreement.

    Insurance Premium:

    According to the insurer’s applicable tariff. It generally consists of two components: “in flight” and “on land.”

    Insurance Term:

    1 year.

    Under this insurance, the General Conditions are regulated by the Insurance Code / Chapter XXV / and Regulation 24 of 08.03.2006.

    Subject and Object of Insurance:

    Carriers who perform public passenger transport, where the starting and ending points of the journey are within the territory of the Republic of Bulgaria, are required to conclude and maintain compulsory “Accident” insurance for passengers.

    Public passenger transport vehicles include:

    • Rail vehicles;
    • Trolleybuses and buses;
    • Aircraft;
    • All types of sea and river vessels;
    • Cable cars and ski lifts;
    • Taxis.

    The object of insurance under the compulsory “Accident” insurance for passengers includes the health, life, and bodily integrity of passengers in public transport vehicles. Passengers are considered to be persons located in or in close proximity to the vehicles before boarding and after alighting.

    The health, life, and bodily integrity of vehicle drivers and service personnel are not covered by the insurance.

    Covered Risks:
    • Death of a passenger;
    • Permanent loss of working capacity of a passenger.
    Insurance Amount:

    The minimum insured sum under the compulsory “Accident” insurance for passengers for each event per passenger is BGN 50,000.

    Insurance Premium:

    According to the current tariff of the insurer.

    It can be determined in one of the following two ways:

    • Insurance premium per passenger seat;
    • A percentage of realized revenues.
    Insurance Period:

    One year.

    Accidents also include:

    • Dislocations, strains, or tears of tissues caused by a sudden exertion of one’s strength;
    • Infections where the infectious matter has penetrated the body of the accident victim;
    • Bodily injuries or death occurring during transportation while saving one’s own or another’s life or property.
    Object and Subject of the Insurance:

    The insured objects are the driver and passengers located in or in close proximity to the vehicles while boarding or alighting. All seats in the vehicle, as recorded in the registration certificate, including the driver’s seat, are insured. Insurance is allowed for the driver’s seat only if there is a compulsory “Accident Insurance for Passengers in Public Transport Vehicles” policy in place.

    Covered Risks:
    Basic Coverage:
    • Permanent loss of working capacity and death as a result of an accident.
    Additional Coverage:
    • Temporary loss of working capacity for more than 20 days due to an accident.
    • Medical expenses resulting from an accident.

    The insurance coverage applies to accidents occurring while boarding, traveling, or alighting from the vehicle.

    Exclusions:

    The insurance does not cover the death of a minor or a person under guardianship. It also excludes a driver operating a vehicle under the influence of alcohol beyond legal limits, or other intoxicating substances, and/or without a valid driver’s license for the respective vehicle category. It also excludes cases where the driver refuses an alcohol test, as documented by the relevant authorities. The insurer does not pay compensation to a person traveling in the vehicle if it is conclusively proven that this person knew about the driver’s unauthorized use of the aforementioned substances and/or their lack of a valid driver’s license.

    Insurance Period:

    Usually 1 year.

    Insurance Compensation:

    The insurer pays sums or reimburses expenses within 15 days of submitting all necessary documents proving the event by reason and amount or provides a reasoned refusal for payment if there are grounds for it.

    The insurer pays sums or reimburses expenses as follows:

    • In the case of death resulting from an accident suffered by the insured during the insurance period, occurring within one year from the date of the accident, the insured sum is paid to the legal heirs.
    • In the case of permanent loss of working capacity due to an accident, a percentage of the insured sum, equal to the percentage of lost working capacity, determined by the insurance-medical commission (IMC) of the insurer or by TELC/NELC after the final and full stabilization of the insured, but no earlier than three months from the date of the accident and no later than one year after it, is paid to the insured person.
    • In the event of the insured person’s death, if the insurer has paid sums for permanent loss of working capacity, these amounts are deducted from the sum to be paid for death.
    • For temporary loss of working capacity for more than 20 days due to an accident, the insurer pays the insured a sum as specified in the insurance policy.
    • The insurer reimburses the insured for the actual medical expenses incurred within the limits specified in the insurance policy.
    Subject and Object of the Insurance:

    Civil liability of insured individuals and legal entities for property and non-property damages caused by the use and/or ownership of motor vehicles (MVs).

    For this insurance, the General Terms are regulated by the Insurance Code (Chapters VIII, XXIII, and XXIV) and Ordinance 24 of March 8, 2006, on compulsory insurance, as well as Chapter 47 of the Insurance Code and the methodology for settling claims for damages caused to motor vehicles.

    Territorial Validity:

    Republic of Bulgaria and countries participating in the “Green Card” system.

    Covered Risks:

    The insurer under the civil liability of motorists covers the liability of the insured for damages caused to third parties as a result of the ownership or use of a motor vehicle.

    • Damages caused to third-party property.
    • Non-property and property damages resulting from bodily injury or death.
    • Lost profits that are a direct and immediate result of the damage.
    Excluded Risks:

    The insurer does NOT pay compensation for:

    • Damages suffered by the responsible driver of the motor vehicle.
    • Damages caused to the motor vehicle operated by the insured, as well as damages to property transported by that vehicle.
    • Damages caused by the use of the motor vehicle during an act of terrorism or war.
    • Damages caused by the use of the motor vehicle in competitions.
    Insurance Amount:

    According to the Insurance Code, the mandatory minimum insurance amounts from June 11, 2012, are as follows:

    • For non-property and property damages resulting from bodily injury or death – 2,000,000 BGN for each event per injured person.
    • 10,000,000 BGN for each event involving two or more injured persons.
    • For property damages – 2,000,000 BGN for each event.
    Insurance Premium:

    According to the insurer’s current tariff.

    Discounts may be applied for:

    • Territory of operation.
    • Age of the driver.
    • Driving experience of the driver.
    • One-time payment.
    • Age of the motor vehicle.
    • Valid CASCO policy.

    Increases may be applied for:

    • Age of the driver.
    • Driving experience of the driver.
    • Faulty accidents in the last 3 years.
    • Motor vehicles rented out.
    • Motor vehicles used for taxi services.
    • Motor vehicles intended for the transport of dangerous goods.
    Insurance Period:

    1 year.

    Issuing a policy for a shorter period is allowed only in the following cases:

    • For motor vehicles with temporary or transit registration under Bulgarian legislation.
    • Border insurance.
    • For companies engaged in the import and sale of motor vehicles.
    • For slow-moving motor vehicles and self-propelled machines.
    Subject and Object of the Insurance:

    Civil liability of the insured individuals and legal entities for the material and non-material damages they cause, related to the use and/or ownership of motor vehicles (MVs).

    The general terms of this insurance are regulated by the Insurance Code /Chapters VIII, XXIII, and XXIV/ and Ordinance No. 24 of 08.03.2006 on compulsory insurance, and by Chapter 47 of the Insurance Code and the methodology for settling claims for damages caused to motor vehicles.

    Territorial Validity:

    The Republic of Bulgaria and the countries participating in the “Green Card” system.

    Covered Risks:

    The insurer under the civil liability of motorists covers the insured’s liability for damages caused to third parties as a result of owning or using MVs.

    • Damages caused to third-party property
    • Non-material and material damages resulting from bodily injury or death.
    • Loss of profit that represents a direct and immediate result of the damage.
    Excluded Risks:

    The insurer does NOT pay compensation for:

    • Damages suffered by the at-fault driver of the MV
    • Damages caused to the MV driven by the insured, as well as damages to the property transported by this MV.
    • Damages caused while using the MV during an act of terrorism or war.
    • Damages caused while using the MV to participate in competitions.
    Insurance Amount:

    According to the Insurance Code, the mandatory minimum insurance amounts from year 2018 are as follows:

    • For non-material and material damages resulting from bodily injury or death – BGN 10,420,000 for each event.
    • For material damages – BGN 2,000,000 for each event.
    Insurance Premium:

    According to the current tariff of the insurer.

    Discounts that may be applied are for:

    • Territory of operation
    • Age of the driver
    • Driving experience of the driver
    • Lump-sum payment
    • Age of the MV
    • Valid Casco policy
    Increases:
    • Age of the driver
    • Driving experience of the driver
    • Fault-caused traffic accidents in the last 3 years
    • MVs rented out
    • MVs used for taxi services
    • MVs intended for transporting dangerous goods
    Insurance Period – 1 year.

    A policy for a shorter period is allowed only in the following cases:

    • For MVs with temporary or transit registration according to the current Bulgarian legislation;
    • Border insurance
    • For insurance of companies engaged in the import and sale of MVs
    • For slow-moving MVs and self-propelled machines.